*Including VAT

**The mentioned services are provided free of charge for the first case, and later according to the commission mentioned in the table

***Please be informed that in addition to commission fee charged for transfers at ARARATBANK service points (including the online platform), an additional fee of the relevant Servicing Bank is also applied, which shall be charged at the time of transaction and shall be added to total amount of transaction

 * *including VAT

Upon receipt of the card the customer shall:

• sign on the reverse of the card
• sign both the Agreement and notification
• sign in the field designated for PIN code

 Dates for crediting funds to card accounts:

• Funds credited to accounts between 17:30 of the previous business day and 9:30 of the following business day shall be activated by 10:30 of the given business day․
• Funds credited to accounts between 09:30 and 13:30 of the given business day shall be activated by 14:00 of the given business day.
• Funds credited to accounts between 13:30 and 17:30 of the given business day shall be activated on the same business day within an hour․

• Passport
• Social security card
• Pension certificate (in case of retirement age absence)

• If you enter your PIN incorrectly three times, the ATM will automatically confiscate your card. In case your card is confiscated, you have to apply immediately to the bank, which owns the ATM or you can give a call to AraratBank at  54 23 23.
• When you get your card you have to put your signature in a corresponding field. Lack of signature or its mismatch to the original one is a legitimate basis for rejecting to implement an operation with your card and for confiscating it.
• When you get your card you have to sign in a corresponding field. The lack of signature or its mismatch to the original one is a legitimate basis for rejecting your card service as well as for confiscating it.
• PIN code is required to get cash from ATMs and to execute transactions via electronic terminals.
• If you lost your card or for any reason it was confiscated by ATM, you must immediately inform AraratBank  about the loss of your card by calling at  54 23 23 or ArCa payment system center at 59 22 22.
• While executing transactions in USD, EUR, AMD, RUB and GBP through MasterCard/VISA system cards issued by AraratBank, the bank exchange rate as of the transaction date shall be applied while calculating transaction amount, transactions in other currency shall be calculated following MasterCard/Visa system rules.
• Cardholders may file a complaint on transactions reflected on the statement within 30 days after they have received the statement. The statement shall be deemed agreed with a cardholder, if the latter has presented no objection during the mentioned period. Any claims raised by the cardholder, the latter shall apply to AraratBank head office or any of its branches with passport and fill in the transaction complaint, after which the Bank shall carry out relevant examination and submit written substantiation on accepting or rejecting the complaint no later than within 60 days after the complaint has been received.
• In case the card is lost, the Cardholder shall immediately inform the Bank. Based on the Customer request and on the account of the Cardholder funds, the Bank can place the Card in the block list of international settlement system until the card expiry or for certain periods. Cardholders shall bear the risk of adverse effects of the transactions (including unauthorized transactions) executed by effective card within the period the card hasn’t been placed in the block list of international settlement system based on the Customer request and on the account of the Cardholder funds and in case Cardholders fail to inform the Bank about the card loss.
• The Bank shall not be held liable for the losses incurred by cardholders as a result of fraud transactions executed by card through internet, POS terminals, ATMs and/or technical means and/or virtually․
• The Bank shall not be held liable for the losses incurred by cardholders, if the card occurs in the hands of other person, if the card or card data (including card number, card account number, card password, PIN code and CVV code) become known to other persons.
• The Bank shall not be held liable for the losses incurred by cardholders due to malfunction of the internet, ATMs, POS terminals and connection breakdown or other technical problems, except for cases when cardholders withdraw funds from POS terminals or ATMs but do not actually get the money, though the funds have been de facto debited from the card account.

“Your financial directory” is an electronic system which facilitates the search, comparison and selection of the most appropriate for you option among the services offered to individuals.

You have the right to communicate with the financial institution by any convenient means - by post or by e-mail. Receiving information electronically is the most convenient option. It is available 24/7, free from the risks of loss of paper information and ensures privacy.

Under the signed agreement pensioners are provided an opportunity to receive their pensions through ARARATBANK ArCa Pension payment card. 
Pensioners must personally visit the Bank once a year or submit a notarized document testifying their well-being.