To send money, you need to provide:

• ID document
• Recipient’s first and last name, country, city and beneficiary bank

To receive money, you need to provide:

• ID document
• 11-digit transfer reference code

Top up Ukrainian cards with the Ria Money system.

No corrections may be made to an incorrect money transfer. In this case, you will need to cancel and resubmit the transfer.

“Your financial directory” is an electronic system which facilitates the search, comparison and selection of the best options in the services offered to natural persons.

You shall have the right to communicate with the financial institution by any convenient way - by post or e-mail. Receiving information electronically is considered the most convenient option. It is available 24/7, free from the risks of loss of paper information and ensures privacy.

The bank may request additional documents or other information based on the "Know your customer" principle, as well as ask additional questions during oral communication, for the purpose of due diligence of the customer defined by the RA Law "On Combating Money Laundering and Terrorist Financing". 

In accordance with the agreement signed with the USA based on the Compliance Act (FATCA), the financial organization may collect additional information to determine whether you are a US taxpayer.

• The Bank shall be obliged to provide a document confirming each transfer and specifying the amount and currency of the transfer and the commission fee charged. The beneficiary shall receive the transfer amount in full and shall not be charged any commission fees.
• The funds shall be available to the recipient within 26 calendar days from the date of transfer.
• In the event of non-payment, delay or refusal of payment of transfers made by the Bank to destination countries with accurately and completely provided data and acceptable status, the Bank shall clarify the reason for such non-payment, delay or refusal of payment and guide the Customer through the process of receiving the transfer amount due.
• In the event that the sender requests the return of transfer amount due to the impossibility of its receipt by the beneficiary for reasons beyond the control of the sender and the recipient (e.g., human error, system malfunction, etc.), the commission fee shall also be refunded to the sender, in agreement with the fast remittance system, if appropriate.
• If spelling errors have been made in the recipient’s name, and if the transferred amount does not exceed USD 5,000 or its equivalent in another currency, the payment may be made only in the presence of no more than 3 /inclusive/ spelling errors, provided that such errors do not lead to a change of first or last name or gender. Payment of the transfer submitted with any spelling errors in the amount exceeding USD 5,000 or its equivalent in another currency shall be prohibited. In such cases, the Customer shall be advised to contact the sender and adjust the incorrect transfer details in the recipient’s name, surname and patronymic.
• Correction of errors or cancellation of the transfer shall be carried out within capacities and timeframes of the remitting and receiving banks. Change of the transfer data or cancelation of the transfer shall be carried out based on the written request of the sender, subject to AMD 1000 service charge.
• Executed remittances cannot be cancelled if the amount has already been picked up by the recipient.
• Where the transfer transaction is rejected, the system operator shall be obliged to indicate the reason for such rejection.
• The Bank shall not be held liable for the consequences that may arise in case the Customer provides the transfer reference code to a third party.

For more information, please refer to http://www.riafinancial.com/.

Attention: The Bank shall not be held liable for the reliability and accuracy of the contents of the linked web-sites and for possible consequences arising from the use of advertisements and information contained therein.

Customer Support Call Center is operated by RIA Money system:

• Phone support service for Armenia: +374 94 23 59 00
• Work schedule: Mon.-Fri., 09:00 – 18:00 (Yerevan time)
• Customer support languages: Russian, English

ARARATBANK accountholders can now make instant transfers directly to accounts of their customers in USD, EUR and AMD with Ria Money system app, at any of Ria Money location around the globe.

Transfers made in USD and EUR will be credited to customer accounts in the same currencies (USD and EUR) if the customer holds accounts in the respective currencies.

Where the customer does not hold USD- or EUR-denominated accounts with the Bank, transfers will be converted into AMD and credited to the respective account in AMD.

To make a transfer from abroad, the sender needs to specify:

• Beneficiary's account/card number
• Beneficiary's name and surname
• Transfer amount and currency