The loan is provided at Artashat, Masis, Abovyan, Ashtarak, Vanadzor, Spitak, Armavir, and Ejmiatsin branches of the Bank.

* For other economically justified purposes, including consumer needs, loans may be granted solely to individuals engaged in agricultural activities and only in AMD.

** The effective interest rates are calculated for loans classified as consumer credit under the RA Law on Consumer Crediting. For foreign currency loans, the effective interest rates are calculated based on the exchange rate published by the Central Bank of Armenia as of August 12, 2025 (1 USD = 383.81 AMD). Accordingly, in the case of foreign currency loans, the annual effective interest rate may vary depending on exchange rate fluctuations.

Attention: Loan interest is calculated based on nominal interest rate, with the effective annual interest rate reflecting the total cost of loan upon full and timely payment of interest and all mandatory loan processing and servicing fees.

The effective annual interest rate may change depending on changes in exchange rates published on the official website of the Central Bank of Armenia.

Exchange rate volatilities may affect the installments in case of loans in foreign currencies.

Fees for provision of statements, references and other data

DOCUMENTS REQUIRED FOR FINANCIAL ANALYSIS

1. Loan application form
2. Copies of passport and social security card
3. Copies of documents certifying ownership or lease rights to the place of business activity (if applicable)
4. Internal financial statements or declarations (if applicable)
5. Information on the borrower’s additional sources of income, along with supporting documentation (if required)
6. Certificate of actual residence indicating household members (if required)
7. Employment confirmation letter for the borrower or their family members (if required)

 DOCUMENTS REQUIRED FOR LOANS SECURED BY GUARANTEE

1. Copies of the guarantors’ passports and social security cards
2. Employment confirmation letter, if the guarantor’s income is not derived from entrepreneurial (agricultural) activities and/or the guarantor is not a family member.

Useful information

• A lending decision is made within a maximum of 5 business days.
• The borrower is notified of the lending decision within 1 business day.
• Upon approval, the required documents must be collected and the loan disbursed within a maximum of 15 days.

The criteria for approval or rejection of a loan application are defined by the Bank’s internal policies governing the lending process.

• A lending decision is made within a maximum of 5 working days.
• The borrower is notified of the lending decision within 1 working day.
• The loan package is compiled and the loan granted within a maximum of 15 days from the date of the decision.

Factors for credit rejection and approval are defined by internal procedures regulating the lending process.

When applying for a loan, the Lender shall provide you and guarantor(s) (if any) with an individual sheet on essential terms, wherein you will come across individual terms of the loan to be disbursed to you.  

“Your financial directory”is an electronic system which facilitates the search and comparison of the services offered to individuals, and selection of the best options for you.

Your property (house, vehicle, or other) may be confiscated in the manner provided for by law where you fail to repay your interests and principal in time.

Where you fail to perform your obligations either fully or partially, the Lender shall send those data to the credit bureau within a three-day period, where your credit history is generated. You shall have the right to obtain your credit history from the bureau free of charge. Attention: A bad credit history may hinder lending in the future. 

You have the right to communicate with a financial institution of your choice by post or e-mail. Receiving information electronically is the most convenient option. It is available 24/7, free from the risks of loss of paper information and ensures privacy.

The bank may request additional documents or other information based on the "Know your customer" principle, as well as ask additional questions during oral communication, for the purpose of due diligence of the customer defined by the RA Law "On Combating Money Laundering and Terrorist Financing". 

In accordance with the agreement signed with the USA based on the Compliance Act (FATCA), the financial organization may collect additional information to determine whether you are a US taxpayer.

reduced/refunded proportionally, including the total amount of interest payable under the loan agreement, as well as loan disbursement and servicing fees (if any).

Fees not subject to reduction/refund include application processing fees (if any), state fees (including registration of a right of pledge, etc.), insurance fees, and collateral appraisal fees (if applicable).*

At the time of filing the loan application, the applicant and the guarantor(s) (if any) will be provided with a tailored list of essential consumer loan terms reflecting the individual conditions of the loan to be extended to the applicant.

“Your financial directory” is an electronic system which facilitates the search, comparison and selection of the best options in the services offered to natural persons.

Your property (house, car, etc.) may be legally repossessed if you fail to make timely payments of interest and principal on your loan.

Where the borrower fails to perform his/her obligations, either partially or in full, the lender shall report the outstanding loan information within a 3-day period to the Credit Bureau, where the borrower’s credit history is generated. The borrower shall have the right to obtain his/her credit history from the Bureau once a year for free. Please note that a bad credit history may hinder lending in the future. 

You have the right to communicate with the financial institution by any convenient way - by post or e-mail. Receiving information electronically is the most convenient option. It is available 24/7, is free from the risks of loss of paper information and ensures privacy.

Please note that borrowers who have made early repayments on consumer loans since August 16, 2019, are eligible to receive refunds of any fees paid in connection with such early repayments, starting from December 2021. For account-holding customers, the refundable amounts will be credited to their active accounts with ARARATBANK OJSC. Non-account holders can visit ARARATBANK branches or the head office, presenting a valid identification document.

The Bank, for the purposes of conducting customer due diligence as required by the RA Law “On Combating Money Laundering and Terrorism Financing,” may, based on the “Know Your Customer” (KYC) standards, request additional documents or information, as well as ask supplementary questions during verbal communication.

In accordance with the agreement signed with the USA under the Compliance Act (FATCA), the Bank may collect additional information to determine if you are a US taxpayer.

* Applies to consumer loans up to and including AMD 15,000,000 (fifteen million).

Information on credit history and credit score

What is a credit history?

The RA Law "On Circulation of Credit Information and Activities of Credit Bureaus" defines credit information as data on liabilities, payments and habits of credit information entity used by financial institutions when assessing customer creditworthiness, as well as by manufacturers, vendors and service providers when selling goods/services on installment.

Why credit history matters

Customer credit history plays a critical role in assessing customer creditworthiness and making informed credit decisions. A credit report - obtained via customer consent - provides a comprehensive snapshot of a customer’s credit behavior, including current and repaid liabilities, payments, and guarantees. A positive credit history can be generated through timely payments and intentional and responsible use. A credit report is a paper or electronic document that contains information on the credit information entity (natural or legal) and the fulfillment of its financial liabilities to business entities.

The credit report is compiled based on data received from ACRA partner organizations and reflects credit data for the last 5 years preceding the date of the inquiry.

Types of score

To assess customer creditworthiness before extending certain types of loans, AraratBank uses its own scoring system. A credit score is a numerical assessment of customer creditworthiness based on an analysis of their credit history, income, solvency, and other data.

FICO Score is a numerical assessment of customer creditworthiness based on an analysis and statistical study of their credit history.

Requests for new credit or increases to existing credit limits can reduce a FICO score.

The Bank’s in-house scoring mechanism is based on the following data categories:

1. Credit history and debt burden,
2. Income,
3. Workplace and work experience,
4. Other factors.

Purpose of inquiry

Consent to conduct inquiries is mandatory for reviewing a loan application and for analyzing (monitoring) existing loans and other financing agreements. When the Bank presents offers to the customer, such inquiries are carried out only if the customer has provided their consent.

How long does information stay on my credit report?

According to the provisions of Article 11 of the RA Law ”On Circulation of Credit Information and Activities of Credit Bureaus”, credit reports issued by credit bureaus must not include credit data older than five years from the date of issuance.

How can I improve my credit history?

You can improve your credit history by repaying existing loans according to the scheduled timeline, by reducing the number of existing loans through their partial or complete repayment, as well as by ensuring timely fulfillment of obligations assumed under guarantees.

How do I dispute an error on my credit report?

According to the provisions of the Article 20 of the RA Law ”On Circulation of Credit Information and Activities of Credit Bureaus”, you may correct inaccurate or incomplete data in your credit history by submitting a notification to the credit bureau or applying directly to the company that provided the information (credit information source). The credit bureau may be notified either in written or electronic form via My ACRA personal portal. The Dispute Resolution Procedure of “ACRA Credit Reporting” CJSC defines the specific sequence for receiving, examining, and responding to client complaints regarding credit reports.

For more details, visit the following links:

• abcfinance.am
• FAQ - ACRA (acra.am)
• FICO Score - acra.am